The IT service desk that runs itself.
Employees chat with Consuy. It triages every request, catches duplicates, answers from your knowledge base, and resolves the routine work end to end. So your team only sees what truly needs them.
ConsuyService operationsThe whole front line of support, automated.
Six things your front line needs, each handled automatically, the moment a request arrives.
Employees describe the issue in plain language. Consuy understands intent and responds in the chat.
Every request is categorized, prioritized, and routed the moment it arrives, no manual sorting.
Recognizes when a request repeats or relates to another and flags it, so the same issue isn’t worked twice.
Resolves common questions instantly from your KB, and flags gaps to improve it over time.
Consuy keeps requesters informed as things progress, so no one has to chase a status.
When something genuinely needs a person, it routes to the right team with full context attached.
…and plenty more. There’s little your best support agent does on the front line that Consuy can’t, around the clock.
Watch Consuy resolve a real one.
One ticket, start to finish: triaged, checked against your knowledge base, and closed out without an agent lifting a finger.
Consuy SupportIllustrative walkthrough. Real resolution times and match rates vary by workspace.
What “runs itself” actually looks like.
Reads, triages, and routes every request.
Consuy understands what each message is really about, sets priority, flags duplicates, and routes it to the right team, automatically, before anyone on your side opens it.
Answers on the spot, from your own docs.
It searches your knowledge base, replies with the sourced answer, and resolves common questions instantly, flagging the gaps it finds so your docs keep getting better.
Your queue, before and after Consuy.
The same service desk, the same volume, one buried under overdue tickets, the other quietly resolving them. Consuy works the front line so your team sees an empty queue, not a backlog.
With ConsuyMost AI stops at deflection. Consuy is built to run the operation.
It starts on your front line today, and compounds inward, toward incidents, problems, and changes, handled end to end.
Built in stages: from the front line to fully autonomous ITSM.
Consuy automates your front line today, and is built to run your whole service operation autonomously, stage by stage. Here’s what’s live now and where it’s headed.
Consuy handles front-line support end to end: the work that fills your queue today.
Consuy moves beyond the front line to run core service-management processes.
Agents act directly inside your tools to resolve, following your organization’s own processes and policies, never improvising.
See your IT service desk start running itself.
A 30-minute walkthrough on your own knowledge base and a real support conversation.