Service management that runs itself.
Consuy is the autonomous service layer for the modern enterprise. It understands every request, diagnoses the underlying issue and resolves it end to end, drawing on your organization’s knowledge and advanced AI reasoning. When a specialist is needed, it routes the request with complete context, so service runs on outcomes, not queues.
Help portalResolvedRepeat demand is consuming your service capacity.
In most organizations, the front line is saturated with high-volume, low-complexity requests: credentials, access, connectivity and how-to questions. Each one enters the same queue, waits for triage, and erodes both productivity and the employee experience.
of productive time lost per employee, on average, for every IT incident.
HappySignals Global IT Experience Benchmark, 2026of positive employee feedback concerns the technical fix itself. The rest is driven by the quality of the service experience.
HappySignals Global IT Experience Benchmark, 2026High-volume request types
The same categories dominate service queues across industries.
Legacy service management was built to record work. Consuy is built to resolve it.
Traditional platforms digitized the form, the queue and the hand-off. Consuy replaces that sequence with a conversational, AI-native operating model: requests are understood at intake, resolved where possible, and escalated with full context when a person is required.
Ticket-centric model
- Rigid intake forms and manual categorization.
- Human triage before any work can begin.
- Answers scattered across documents, inboxes and individual experts.
- Lengthy implementations and ongoing platform administration.
- AI retrofitted onto a system of record.
Resolution-centric model
- Natural-language intake, with no forms or categories to navigate.
- Automated classification: category, priority, severity, service and assignment group.
- AI that diagnoses the root issue and resolves it, citing its sources.
- Guided deployment, configured around your existing processes.
- AI-native architecture, designed around resolution from day one.
From intake to resolution, in one conversation.
Five common scenarios. Select one to see the employee experience alongside the decision trail behind it.
Help portalResolvedDecision trail
- Intent classifiedHow-to request, file sharing
- Answer identifiedBest available guidance selected
- Grounded response deliveredSource cited for verification
- Outcome recordedResolved without entering the queue
Illustrative scenarios. Your knowledge, teams and categories will be your own.
An AI front line for your service desk.
Every capability below is available in the product today, out of the box.
Natural-language understanding
Interprets intent from plain-language requests, asks one targeted clarifying question at a time, and recognizes when a conversation shifts to a new issue.
Autonomous resolution
Identifies the underlying issue and resolves it using the best available intelligence, from your organization’s own expertise to broad AI reasoning, with sources cited along the way.
Known-issue detection
Correlates similar requests as they arrive. When reports cluster, Consuy identifies a known issue and points requesters to the ticket tracking it.
Automated triage and enrichment
Classifies category, subcategory, priority, severity, service and assignment group with confidence scoring, then adds a summary, a structured agent note and the full transcript.
Conversational status updates
Requesters can check the status of their own tickets in conversation, with access scoped strictly to what they raised.
Built-in safeguards
Never instructs users to run commands, change system settings or delete data. Access, hardware and higher-risk requests are escalated to your team.
A resolution engine that compounds with every ticket.
Every resolution your team records becomes retrievable knowledge. Outcome signals continuously re-rank what Consuy recommends, with no training project and no model retraining.
Policy-driven autonomy, under your control.
Define what Consuy may do on its own and what requires your team. Requesters can reach a person at any point, with the full conversation carried over.
Example settings
Knowledge that surfaces its own gaps.
Govern articles through draft, review and publish workflows with version history and expiry dates. Scope visibility by team, location or role, and Consuy enforces the same permissions in every answer.
Example knowledge gaps
Isolation by design.
- A dedicated database for every organization.
- Permission-aware retrieval: the assistant only accesses the requester’s own tickets and the articles they are entitled to read.
- Authorization enforced on the server, never only in the browser.
- No stored database credentials or AI keys. Services authenticate through Microsoft managed identities.
- Hosted on Microsoft Azure and powered by Azure OpenAI.
A guided deployment, not an implementation project.
Start the conversation
Share your goals in a short note. It takes about a minute.
Discovery
We follow up, usually within a day, to map your current service model.
Configuration
We configure your workspace with your knowledge, teams and categories alongside you. Pricing is scoped to your team size and request volume.
Autonomous enterprise service starts here.
Every function that serves people, whether employees or customers, faces the same pattern: repeat demand, growing queues and finite capacity. We believe service across the enterprise should resolve itself: every request understood, every issue diagnosed, every resolution delivered without waiting in line, with people focused on the work that truly needs them. Consuy delivers that today at the front line of internal support, on a foundation built to extend across every service function.
“Support teams spend much of their day on the same handful of requests. We started Consuy to take that work off their plate, carefully, beginning with internal support, where we can do it really well today.”
Frequently asked questions.
Clear answers on scope, security and deployment. If your question isn’t covered, our team will walk you through it.
What does Consuy deliver today?
An autonomous AI helpdesk for internal support, with integrated knowledge management and a conversational self-service portal. It diagnoses and resolves requests at the point of contact, and escalates anything that needs a specialist with the ticket fully prepared.
Does it replace our service desk team?
No. It absorbs repeat demand and performs the first pass on everything else, so your analysts focus on work that requires human judgment.
What are the current limitations?
Consuy does not yet execute actions in third-party systems, such as resetting passwords or provisioning access. It guides requesters through those steps or escalates to your team. Inbound email does not yet create new tickets, and the product is built and tested in English.
How is our data isolated?
Every organization runs on a dedicated database, and retrieval is permission-aware: the assistant only accesses what the requester is entitled to see.
What does deployment involve?
Your workspace can be configured quickly once scoping is complete. The main effort is bringing in your knowledge and team structure, which we do alongside you.
How is Consuy priced?
Pricing is tailored to your team size, request volume, support requirements and rollout scope.
See Consuy resolve requests from your own queue.
Bring a sample of recent tickets. In a 30-minute working session, we’ll walk through how Consuy would handle each one and assess the fit for your organization.