One platform for support and knowledge: that actually resolves.
Consuy is building the autonomous support engine for enterprises, connecting helpdesk and knowledge with AI that doesn’t just assist, but resolves.
The future of support isn’t more people.
We started with a simple belief: enterprise support shouldn’t cost millions and still take months to resolve what should take minutes. We’ve seen organizations struggle, spending enormous resources just to keep operations running, while tickets pile up and knowledge stays buried.
Today, Consuy helps teams resolve issues faster by connecting their helpdesk and knowledge with AI. But that’s just the starting point. We’re building toward a fully autonomous support engine where an issue comes in and Consuy resolves it end-to-end, without human intervention.
No more routing. No more searching. No more waiting. Just intelligent, instant resolution powered by your organization’s own data and knowledge.
The future of support isn’t more people. It’s AI that understands your business and acts on it.
Two products live today, built toward autonomous resolution.
The AI Helpdesk and Knowledge base handle your front line now. AI-run ITSM and fully agentic resolution are what come next.
Consuy handles your front line end to end, reading every request, triaging and routing it, catching duplicates, and keeping requesters updated automatically.
Answers common questions instantly from your own docs, and flags the gaps it finds so your knowledge keeps getting better over time.
Consuy moves beyond the front line to run core service-management processes: classifying incidents, problems, and changes, and managing each one end to end.
Agents and plugins act directly inside your tool stack, not just advising, but resolving issues across systems autonomously.
The principles behind everything we ship.
Every feature earns its place by removing real work from your queue: conversational support, triage, dedupe, and routing that just happen.
Practical AI that solves real problems, not buzzwords. Each capability is built to deliver measurable impact on resolution time and load.
When something genuinely needs a person, Consuy hands off to the right team with full context attached, never a cold transfer.
Build your support on Consuy.
See how the AI helpdesk handles your front line, on your own knowledge base.