ConsuyFrom a request to resolved, automatically.
Consuy sits where people already ask for help. It reads each request, troubleshoots the problem, finds the answer in your knowledge base or past tickets, and keeps everyone updated, bringing in a person only when it should.
Four steps, no queue in between.
A request arrives through your self-service portal, in their own words.
It understands the request, sets a category and priority, and checks whether others have reported the same problem.
Asks follow-up questions, then answers from your knowledge base or from how your team fixed it before.
The requester stays informed until it’s resolved, or handed to a person with context.
What the AI actually does, step by step.
A single access issue, from the first message to a resolved ticket. A person is looped in only when one is actually needed.
It meets people where they already are.
Consuy is the helpdesk. People reach it through its self-service portal, and it answers from your knowledge base and your team’s past tickets.
People reach Consuy through its self-service portal, where they can search, chat and follow their own requests.
Consuy has its own built-in knowledge base, and it learns from the tickets your team has already resolved. No external wiki to wrangle.
Automated, with you setting the limits.
You decide what Consuy resolves on its own and what waits for a person.
Choose what Consuy can do on its own, like filing tickets, and change it anytime.
The conversation and what Consuy tried are attached to the ticket for your team.
Your content is used to answer your own requests, not to train shared models.
See the loop run on your own requests.
Bring a few real requests from your queue, and we’ll walk through how Consuy works each one.