From a request to resolved, automatically.
Consuy sits where your employees already ask for help. It reads each request, decides what to do, answers from your knowledge, and keeps everyone updated, escalating to a person only when it should.
Four steps, no queue in between.
A request arrives through your self-service portal, in their own words.
It understands intent, classifies and prioritizes, and checks for duplicates automatically.
Answers from your knowledge base, or takes the next step toward resolution.
The requester stays informed until it’s resolved, or handed to a person with context.
What the AI actually does, step by step.
A single access issue, from the first message to a resolved ticket, with a person looped in only if Consuy isn’t confident.
It meets your employees where they already are.
Consuy is the helpdesk. It answers on the channels your employees use, from its own built-in knowledge base that you keep current. More channels are on the way.
Where your employees reach Consuy today, with more channels on the way.
Consuy has its own knowledge base. It answers from your content and keeps it current. No external wiki to wrangle.
Automated, with you setting the limits.
You decide what Consuy resolves on its own and what waits for a person.
Decide what runs automatically and what always asks first, and change it anytime.
Every message, decision, and action is logged and attributable.
Your content is used to answer your employees, not to train shared models.
See the loop run on your own setup.
Connect a channel and your knowledge base, and watch Consuy resolve a real request, live.