The product

Support across your organization, handled by AI.

Consuy is an AI helpdesk and a knowledge base, working together in a self-service portal. It answers what it can and hands the rest to the right team. It’s available today for internal support teams. Here’s what each part does.

01Live now

AI Helpdesk

One place for people to ask for help. Consuy understands the issue, asks what it needs to, and looks for the fix in your knowledge base and past tickets. It either walks the person through it or files a ticket for the right team, right in your self-service portal.

People describe the issue in their own words

Asks one follow-up question at a time when it needs more detail

Answers from your knowledge base and past resolved tickets, with a link to the source

Spots a known issue when several people report the same problem

Fills in category, priority and team, and sends the ticket to the right people

Writes a short summary and a note on what was tried, with the conversation attached

Lets people ask about the status of their own tickets

Status emails to the requester when their ticket changes

Consuy Support

AI handling

I can’t open the finance dashboard since this morning.

Thanks. I’ve logged this and started looking into it.

Triaged · AccessPriority P3

Related to 2 similar reports

Past tickets with this exact symptom were all fixed by connecting to the VPN. If you’re working from home, turn it on and try again. I’ll stay right here.

Proven fix suggested · from 4 past tickets

Knowledge base

How do I reset Okta MFA?

Resetting multi-factor auth96% match

SSO session troubleshooting88% match

Gap · “Okta MFA on a new phone”no answer yet

02Live now

Knowledge base

The knowledge base the AI reads and answers from. It brings up the right article on its own and shows you where answers are missing, so your team knows what to write next.

AI search with instant, sourced answers

Turn a resolved ticket into a draft article

Shows the gaps: searches that found no good answer

Drafts, reviews, version history and expiry dates

Self-service portal where people search and ask for help

Gets sharper from every resolved chat

Helpdesk and knowledge, working as one.

Every conversation draws on your knowledge base and your team’s past tickets, and every gap the AI hits shows up for your team to fill. Fixes that keep working move up, so answers improve as your team works.

See it handle your support requests.

A 30-minute walkthrough using your own knowledge base and a few real requests from your queue.

Get a demo See pricing