Everything on your front line, handled by AI.
Consuy is an AI helpdesk and a living knowledge base, working together to resolve front-line support automatically. Here’s what each does today, and what’s coming next.
AI Helpdesk
An AI front door for every request. Consuy understands the issue, triages it, catches duplicates, and resolves or routes, in the chat people already use.
Consuy SupportKnowledge base
A living knowledge base the AI reads, answers from, and keeps current, surfacing the right article automatically and flagging the gaps it finds.
The same intelligence, reaching across your operation.
These build on the helpdesk that’s live today. They’re on the roadmap, not yet generally available.
Consuy moves past the front line to run core service management: deciding what’s an incident, problem, or change, and managing each process.
Every device, license, and configuration item in one place, with Consuy keeping the CMDB accurate on its own.
Connect monitoring and events so Consuy can spot, triage, and act on issues before they ever reach the service desk.
The same AI helpdesk, pointed at your customers: one engine resolving support for the people inside and outside your company.
Agents act directly inside your tools to carry out the analysis and the fix, always following your organization’s own processes, approvals, and policies, never improvising.
Helpdesk and knowledge, working as one.
Every conversation answers from your knowledge base, and every gap the AI hits becomes a new article. The more it resolves, the smarter both get.
See it handle your front-line support.
A 30-minute walkthrough on your own knowledge base and a real support conversation.