Terms of Service

This agreement, and who it applies to

These terms are published by Consuy, Inc. ("Consuy", "we") and cover two different things, so it is worth separating them at the outset.

• Browsing consuy.com. You are welcome to read the site without agreeing to anything. Only the sections on acceptable use and intellectual property apply to you, alongside our Privacy Policy.
• Using the Consuy service. Accessing the platform, or signing an order form that references these terms, forms a contract between Consuy and your organisation ("Customer", "you"), and the whole document applies.

Where a Customer has signed a separate written agreement or order form with Consuy, that document governs and these terms fill any gaps it leaves.

The service

Consuy is an AI service management platform. It is made up of modules, together with a self-service portal, an assistant, and optional connectors to systems you already use such as Microsoft Entra ID and Microsoft Teams.

We deliberately do not list the modules here. Which ones you may use, for how many people, and on what terms, is set out in your order form, and entitlements are enabled per organisation. That way the modules we offer can change without changing the contract you signed.

We improve the service continuously. We will not materially reduce the core functionality you are paying for during a subscription term without telling you.

Accounts, access and administrators

• You are responsible for your users’ accounts and for the actions taken under them.
• Your administrators decide who has access, what permissions they hold, and which connectors are enabled. Those choices are yours, and we act on them.
• You must keep credentials confidential and tell us promptly if you suspect unauthorised access.
• Accounts are for named people. Sharing one login between several people is not permitted.

Acceptable use

You agree not to:

• Use the service unlawfully, or to store or transmit unlawful, infringing or malicious content.
• Attempt to gain unauthorised access to the service, other customers’ data, or the systems that run it.
• Probe, scan or test the security of the service without our written permission.
• Reverse engineer the service, or use it to build a competing product.
• Resell or provide the service to third parties unless your agreement says you may.
• Deliberately overload the service, or circumvent usage limits.

We may suspend access without notice where we reasonably believe it is necessary to protect the service, other customers, or someone’s safety. We will tell you why, and restore access once the cause is resolved.

Your data stays yours

You own the content you and your people put into Consuy. You grant us the rights needed to host, process and display it in order to provide the service, and for no other purpose.

We do not sell your data, and we do not use your content to train foundation models. Our handling of personal data is described in the Privacy Policy, which forms part of these terms.

You are responsible for having the right to put content into the service, and for telling your people how their data is used, since you are the controller of it.

AI features and their limits

Consuy uses large language models to answer questions, classify, summarise and draft. This is genuinely useful and genuinely fallible, so it is worth being explicit:

• AI output can be incomplete, outdated or wrong, and should be reviewed before being relied on for anything consequential.
• AI output is not legal, financial, medical or professional advice.
• You remain responsible for decisions taken on the basis of AI output.
• Where the service can take actions on your behalf, the permissions and approvals you configure govern what it may do. Configure them to match your risk appetite.

Connected services

If you connect a third-party system such as Microsoft Entra ID or Microsoft Teams, you authorise Consuy to exchange data with it as described in the product. Your use of that third-party system is governed by your agreement with its provider, not with us, and we are not responsible for its availability or behaviour.

You can disconnect a connector at any time from within Consuy.

Availability and support

We aim to keep the service available continuously, and we perform maintenance in a way that minimises disruption. Any committed service levels, support response times and maintenance windows are set out in your order form or service level agreement.

The service may be unavailable due to circumstances outside our reasonable control, including failures of underlying cloud infrastructure or connected third-party services.

Fees

Fees, billing frequency, currency and payment terms are set out in your order form. Unless that document says otherwise, fees are payable in advance, are non-refundable once a term has begun, and are exclusive of taxes.

We may change pricing for a renewal term with reasonable notice before that term starts.

Confidentiality

Each party may receive information the other treats as confidential. The receiving party will protect it with at least reasonable care, use it only to perform under this agreement, and not disclose it except to people who need it and are bound by similar obligations. This does not cover information that is public, already known, independently developed, or required to be disclosed by law.

Intellectual property

Consuy and everything in it, other than your content, remains our property, including the software, models, interfaces, documentation and trade marks. Feedback you give us about the product may be used freely, without obligation to you.

Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and in accordance with these terms. Beyond that, and to the fullest extent the law permits, the service is provided "as is" and we disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that AI output will be accurate.

Limitation of liability

To the fullest extent the law permits, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, even if warned they were possible.

Each party’s total aggregate liability arising out of this agreement is limited to the fees paid or payable by you to Consuy in the twelve months before the event giving rise to the claim.

Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

Term, termination and what happens after

This agreement runs for the subscription term in your order form and renews as that document provides. Either party may terminate for material breach that is not cured within 30 days of written notice.

On termination your access ends. For a limited period afterwards, described in your agreement, you may export your data; after that we delete it in line with the Privacy Policy. Terms that by their nature should survive — confidentiality, intellectual property, liability, and fees already owed — do survive.

Changes to these terms

We may update these terms. Where a change materially affects your rights, we will give notice before it takes effect, and continued use after that date means you accept the updated terms.

General

If any provision is found unenforceable, the rest stays in force. Failing to enforce a right is not a waiver of it. Neither party may assign this agreement without the other’s consent, except as part of a merger or sale of substantially all assets. This agreement is the entire agreement between the parties on its subject matter.

The governing law and the courts that have jurisdiction are set out in your order form.

Contact us

Questions about these terms can be sent to legal@consuy.com.