Consuy Learn

Learn to run a service desk that runs itself.

Guides, walkthroughs, and best practices for setting up Consuy and getting the most out of autonomous IT support, from your first automated resolution to running incidents, problems, and changes.

Start here

From zero to your first resolution.

01
Set up your support channel

Stand up your self-service portal so employees can reach Consuy and get answers, ready in minutes.

02
Build your knowledge base

Bring your content into Consuy’s built-in knowledge base so it answers accurately from day one.

03
Your first automated resolution

Watch a real request get triaged, answered, and closed out end to end, no agent in the loop.

Learning paths

Everything you need, organized by what you’re doing.

Six paths that take you from first setup to running your whole service operation. Pick up wherever you are.

Getting started

Stand up Consuy and resolve your first ticket.

Set up your self-service portal
Build out your knowledge base
Go live with your first resolution
Configuration

Tune how Consuy triages, routes, and decides.

Categories, priorities & SLAs
Routing rules & team assignment
Confidence thresholds & hand-off
Knowledge base

Build a knowledge base your AI can actually use.

Structure articles for accurate answers
Close the gaps Consuy flags
Keep content fresh over time
ITSM workflows

Move from front-line tickets to managed service processes.

Incidents, problems & changes
Approval & change workflows
Onboarding & access provisioning
Best practices

Roll out AI support the right way.

Launch without overwhelming your team
Measure deflection honestly
From front-line support to autonomous operations
Admin & trust

Control, visibility, and reversibility.

Permissions & what Consuy can act on
Audit logs & reversible actions
Data handling & privacy
Prefer a guided setup?

We’ll set it up with you on your own knowledge base.

Book a walkthrough and we’ll connect Consuy to a real support conversation, or browse the help center for quick answers.

Ready to see it on your own setup?

A 30-minute walkthrough on your own knowledge base and a real support conversation.